What's the Story
Hospital environments can be a very daunting experience.   Often times, the patient feels vulnerable and without control and the staff overwhelmed.  The Patient Companion digital experience creates a new platform for engagement.  It empowers the patient with more control of their environment, educational tools to better manage their health and live communication with experts worldwide.  The design combines two ubiquitous elements, an overbed table and a touchscreen tablet, to form a single piece of mobile furniture that could be utilized in a wide range of healthcare settings.
Health Info | Learning about your condition
Health info filtered and edited from the best sources, so the patient gets the most important data without searching countless and useless articles online.  The user must first start a search on a specific topic related to their medical condition.  The search results would be filtered to provide the simplest and most effective info. 
Wayfinding  | Helps patient navigate environment
Patients can be autonomous and navigate their way within the hospital, putting less strain on the staff.  User can click on the desired map destination and follow the instructions.  
Communication  | Talk with specialists live
Get real-time consultation from specialists world-wide.  Doesn't hurt to have a second opinion.  Users begin with a search to determine what specialist they need.  They can also access their favorite communication apps to contact friends and family. 
User and Staff Needs
Ethnographic research and onsite contextual interviews were conducted to determine specific needs of the user and the hospital staff.  The staff have first hand experience in dealing with patients and provided valuable insights. 
Mind Mapping and Wireframing
Prototyping and testing
Since the user demographic is very broad, the landing page needed to be very intuitive.  Most medical software visuals tend to be bland. The use of large colour blocks was chosen to make the experience more dynamic. 
Project and Involvement
The Patient Companion project was initially started a university research project.  Years later it was formed into the non-for profit organization NXT Health based in NYC.  The purpose to was innovate the future of healthcare by improving the patient experience inside a patient room.  My responsibilities were directly involved in ID and UX design research, user researching and testing and concept proposals.
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